Job Description

About this role

Are you ready to revolutionize the way our partners learn and grow? Do you thrive in a fast-paced, innovative environment where your creativity and expertise can truly shine? If you're a master of crafting world-class learning experiences and you're passionate about pushing the boundaries of what's possible, we want to hear from you!

At WRITER, we're on a mission to empower our partners through cutting-edge, interactive learning experiences that blend the best of live and on-demand formats. We're looking for a Senior learning experience designer who can bring their visionary ideas and polished execution to the table, helping us scale our partner education.

????️What you'll do

• Craft engaging learning journeys: Develop comprehensive learning paths that elevate our partners' sales and technical skills, ensuring they are equipped to succeed in the fast-paced world of enterprise generative AI.

• Design dynamic learning experiences: Create a diverse range of learning materials, from written and video learning to interactive modules and job aids, tailored for self-service, live, and virtual instructor-led training.

• Collaborate across teams: Work closely with cross-functional teams to enhance and expand our existing educational offerings, ensuring they meet the unique needs of our technical and sales partners.

• Identify and address gaps: Continuously assess our learning materials to identify areas for improvement and develop innovative solutions to fill those gaps.

• Empathize and advocate: Understand the challenges our partners face and champion new, exciting opportunities to support their growth through education.

• Leverage research-informed strategies: Apply the latest instructional design methodologies to create learning experiences that are not only engaging but also effective and data-driven.

• Foster a culture of assessment: Build a robust feedback and assessment system to inform and refine our learning programs.

• Build strong relationships: Cultivate strong connections with stakeholders and program managers to ensure alignment and success.

️What you’ll need

• Expertise and craftsmanship: You’re a seasoned designer with a proven track record of creating meaningful, concise, and effective learning experiences for external audiences.

• Experience in external enablement: You have 8+ years experience developing and delivering on-demand, VILT and ILT learning (scripts and self-serve resources as well as designing e-learning solutions using a combination of media, including text, graphics, animation, audio, video, and interactive facilitated learning) with specific experience in:

  • Partner or customer learning in enterprise software

  • Backwards design

  • Social and gamified learning

  • Assessment design

• Generative AI proficiency: You’re comfortable driving learning outcomes for generative AI, with a keen interest in AI tooling and solutions.

• Relationship builder: You’re confident and adept at building strong relationships with stakeholders and program managers.

• Instructional and UX design: You’re well-versed in instructional design methodologies and UX design principles, ensuring that your products are both polished and user-friendly.

• Tool proficiency: You have experience with common design, authoring, voice-over, and video creation tools.

• Iterative mindset: You’re comfortable with experimentation, iteration, and a fast-paced environment, always striving for continuous improvement.

• Self-awareness and growth: You prioritize self-awareness, feedback, and personal growth, and you enjoy leading the way in process and project organization.

• Curiosity and passion: You’re naturally curious and love learning new things, bringing a fresh perspective to every project.

Note

• Travel: 15% domestic and international travel may be required.

• Portfolio: A work sample or portfolio is required for application.

Join us at WRITER, where you’ll have the opportunity to shape the future of learning and make a real impact on our partners' success. Apply today and let’s create something extraordinary together!

#LI-Hybrid

Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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