Job Description

Senior Human Resources (HR) Representative

At Houston Methodist, the Senior Human Resources (HR) Representative position is responsible for performing moderately complex HR activities within the scope of their department, related to onboarding applicants and non-employees, employee records, HR information and data systems, monitoring and reporting, requiring accuracy and compliance with HM policies and regulatory agencies. This position uses problem-solving, troubleshooting skills and as appropriate, performs the final review and audit of all required documentation for the clearance of new hires and non-employees, employee and others' status changes throughout the year, and annual requirements. The Sr HR Representative position answers applicant and client questions for the primary scope of their responsibilities for the department. This position coordinates assigned tasks/project(s) such as employee events and provides assistance to members of the department. The Sr HR Representative will also conduct and integrate information in preparation for and/or completion of New Employee Orientation.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED

Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
• INTEGRITY: We are honest and ethical in all we say and do.
• COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
• ACCOUNTABILITY: We hold ourselves accountable for all our actions.
• RESPECT: We treat every individual as a person of worth, dignity, and value.
• EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
• Practices the Caring and Serving Model
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience
• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Develops ongoing relationships and interactions with internal stakeholders and applicants; utilizes an in-depth understanding of client need to manage expectations; responds quickly to applicant and client needs and concerns. May conduct training to HR Representatives. Communicates rehire requirements for background, drug screen, learning modules, employment authorizations, etc., within the scope of the department.
• Plans & coordinates employee events e.g. (I CARE awards, service awards, gift distribution, job fairs, payroll fair etc.); coordinates and/or supports new employee orientation. Contributes to employee engagement activities through committee participation.
• Initiates contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Performs onboarding activities within the scope of responsibilities of the department, which includes some or all of the following: processing new hires and transfers, ensuring electronic and paper-required documents associated with applicant pre-hire are complete, and in compliance with policies and various regulatory agencies. May serve point of contact for employee records/file management system workflow and resolve accordingly.
• Processes terminated personnel files and new hire-required documents associated with employee/non-employee status changes, annual evaluations and competencies, to ensure completion and in compliance with policies and various regulatory agencies.
• Assists with other moderately complex HR activities which may include preparation of visuals and handouts, credentials monitoring, managing requisitions, processes invoices, purchase orders, and manages corporate purchasing card within the responsibilities, budget and timeline assigned by management and other as needed. Maintains the Position Control process when in the scope of the department, working with managers and HR staff to ensure accuracy, as directed. Prepares reports when needed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures the accuracy and compliance of data within HR and other systems used by the department. Reviews data entered by others, enters data, verifies required supporting documents are in receipt by HR.
• Prioritizes work and independently resolves higher level issues on a regular basis.
• Participates in regulatory and compliance activities that impact the Human Resources department. Responds to requests for employee file documents which may include subpoenas.
• Serves as a subject matter expert (SME) and quality control monitor for processes owned by the department, as assigned.

FINANCE ESSENTIAL FUNCTIONS

• Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members.
• Uses resources efficiently; does not waste supplies. Inventories and orders office supplies following as appropriate. Assists with routine equipment troubleshooting such as paper jams, ink cartridge replacement, etc.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Offers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments. Adapts quickly to changes in systems, process, or policy; changes focus of workload based on highest priority needs.
• Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development Plan on an ongoing basis. Ensures own career discussions occur with appropriate management.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Two years experience in a customer service environment of moderate complexity
• One year HR-related duties or some combination of benefits, employee records, HR and other systems data input, report generation, and/or payroll in a fast-paced work environment

License/Certification

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KSA/ Supplemental Data

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Demonstrates a high level of maturity with demonstrated self-confidence and ability to make decisions
• Possesses relationship building skills and ability to develop partnerships with recruitment teams and management
• Conducts self in a professional manner at all times
• Ability to work with peers in a team situation
• Professional handling of exposure to confidential/sensitive information
• Must demonstrate keen attention to detail and accuracy
• Intermediate computer skills in Microsoft Office software products and HRIS
• Knowledge of FMLA, regulatory agencies, I-9 requirements
• Self-starter and work independently
• Well organized

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