Job Description

Astound, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. 

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Job Summary

The POP (Point of Presence) Site Technician will be responsible to perform daily tasks in the market headend, POP sites, and hub sites. Installation of new equipment to include powering, racking and installation. Provide assistance to engineering and operations teams to support FTTH, CMTS, and analog RF transmitters/receivers. Participate in on-call rotation for Headend and hub sites.

Duties and Responsibilities

• Installation of new equipment (CMTS, servers, routers, switches, PON) to include racking, powering, network cabling as required
• Maintenance of DC rectifier plants, testing of batteries, UPS testing, generator testing that includes full load transfers. Ability to use volt/amp meter to diagnose and correct in site electrical power issues.
• Wiring/testing of RF cabling to support cable modem systems and headend lasers/receivers
• Wiring and testing of PON OLTs to include measurement of fiber with OTDRs
• Assist engineering and operations with the turn-up of DWDM circuits to include fiber cross connects and fiber testing as necessary.
• Maintain PMs on RF plant, DC plant, and generators.
• Basic HVAC knowledge and troubleshooting ability to identify an issue.
• Follow all safety protocols and company policies
• Other duties as assigned

Requirements/Qualifications

Education : High school diploma or equivalent

Experience :

• 2+ years of experience in telecom working in a data center or network support role
• Knowledge, Skills and Abilities:
• Strong understanding of networking concepts (TCP/IP, BGP, routing/switching) and related hardware
• Hands-on experience with tools such as multimeters, OTDRs, and cable testers
• Ability to read and interpret network diagrams and technical documents
• Basic knowledge of power systems, HVAC, and rack layouts
• Ability to work independently and in on-call or after-hours scenarios
• Able to navigate confined spaces with or without accommodation.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

* Benefits listed above are for regular full-time position 

Base Salary: The base salary range in Texas for this position is $34.00 - $43.00/hr, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO : 

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only):

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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