Job Description

Job Description and Duties

Under the general direction of the Staff Services Manager I, the incumbent serves as the Board of Parole Hearings (BPH) Correspondence Office Technician performing various staff support functions such as email correspondence and reception center support for the headquarters office. This position requires the incumbent to maintain regular and predictable attendance and punctuality; work cooperatively with others; perform difficult clerical work; prepare correspondence independently utilizing a wide knowledge of BPH processes; communicate effectively; make clear and comprehensive reports; deal tactfully with the public; apply specific laws, rules, and office policies and procedures; provide functional guidance; evaluate situations accurately and take effective action. Use high ethical standards and confidentiality at all times while handling extensive and sensitive information.

The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application’s progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from

DoNotReply@cdcr.ns2cloud.com or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account.

For HRTS communication, this is in reference to Job Requisition (JR) 2732.

CDCR/CCHCS employees are encouraged to use their existing CDCR email address on their job application.

Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.

Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

You will find additional information about the job in the .

Working Conditions

This position is eligible for a hybrid telework schedule for employees who can satisfactorily perform their essential work functions independently and remotely. Specific telework schedules may be discussed further during the interview process. Telework is only available to residents of California.

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter.

When submitting supporting documents, PDF file format is preferred.

CDCR/CCHCS utilizes E-Verify to confirm candidate’s identity and employment authorization. For more information about E-Verify, you may go to

This advertisement may be used for other vacancies that occur during the life of this recruitment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strong attention to detail

• Ability to organize and establish simultaneous workload priorities

• Proficient use of Microsoft Outlook, Teams, Word, Excel, and databases

• Dependable, punctual, good attendance

• Ability to take initiative

• Excellent verbal and written communication skills

• Ability to work well on a team, as well as individually

• Willingness to learn new skills and the ability to quickly grasp new concepts

• Exceptional internal and external customer service skills

• Willingness to create and promote an equitable and inclusive workplace where diversity is celebrated and valued.

Benefits

Benefit information can be found on the California Department of Human Resources (CalHR) website, , and the CalPERS website, .

Information on benefits afforded by membership in the California Public Employees’ Retirement System can be found on the CalHR Salary and Benefits website at .

Information on the benefits and protections provided to public employees by the State Civil Service Act can be found on the CalHR website at

Additional benefit information can be found on the CalHR California State Civil Service Employee Benefits Summary website at

This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.

Statement of Qualifications

The SOQ serves as a documentation of your ability to present information clearly and concisely in writing. The SOQ must be typed and more than two pages in length. SOQ format must use 12-point Arial font. First and Last name must appear in the upper left corner of the document and must include JC number below your name. Please list the SOQ question as a heading at the top of the document, followed by your response. Vague and/or not complete SOQ will not be considered .

Based off the duty statement, please detail why you are the most qualified for the position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications is required and must be submitted with your Examination / Employment Application ( STD. 678). Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the “Statement of Qualifications” section below for specific requirements. 
• Other - A Typing Certificate is required and must be submitted with your Examination / Employment Application (STD. 678). Applications received without an appropriate Typing Certificate will be rejected for being incomplete and will not be considered .

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