Email Support Agent Job at Setien, New York, NY

MWMrbkd2d0pzcWRSSXpHR214c2JiZHN3eHc9PQ==
  • Setien
  • New York, NY

Job Description

Description

We are looking for a dedicated Email Support Agent to join Setien, a leading company in the Oil, Energy, Solar, and Greentech industry. As an Email Support Agent, you will play a crucial role in providing exceptional customer service through email communication. Your work is vital in ensuring customer satisfaction, resolving inquiries efficiently, and maintaining a positive brand image online. You will be involved in handling a variety of email queries related to our products and services, making this role essential for maintaining strong customer relationships and driving business growth.

Responsibilities:

  • Respond to customer inquiries and concerns via email in a timely and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Troubleshoot and resolve customer issues to ensure a positive customer experience.
  • Escalate complex issues to the appropriate department for further investigation.
  • Update and maintain customer information in the database.
  • Follow up with customers to ensure their concerns are resolved satisfactorily.
  • Identify and report any trends in customer inquiries to improve overall service.
  • Collaborate with team members to enhance the overall customer support process.

Requirements:

  • Excellent written communication skills with a strong command of the English language.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Customer-oriented mindset with a passion for helping others.
  • Attention to detail and accuracy in handling customer information and inquiries.
  • Basic computer skills and proficiency in email and customer support software.
  • Adaptability to learn about new products and services quickly.
  • Problem-solving skills to address customer issues effectively.
  • Previous experience in customer service or email support is a plus.

Job Tags

Full time, Remote job,

Similar Jobs

Hanwha Vision America

Senior Project Manager Job at Hanwha Vision America

 ...surveillance products, including IP cameras, storage devices, and video management systems founded on world-class technologies. We offer end-to-...  ...to define detailed product requirements and features. Project Management: Coordinating with engineering and design teams to... 

ODORZX INC.

Operations Manager With Car Washing & Detailing $48K-$52K and QTR Bonus IAH Job at ODORZX INC.

 ...standards. Requirements Qualifications: Proven experience in an operations management role, preferably within the carwash/detailing industry Strong leadership skills, with the ability to motivate and inspire a team Excellent organizational and problem-... 

OneOncology

Urology Physician Assistant Job at OneOncology

 ...Practice Provider Opportunity Chesapeake Urology Largo, MD Job Details:...  ...Occupation: Nurse Practitioner orPhysician Assistant Specialty: Urology Clinic...  ...Licensure as a Nurse Practitioner or Physician Assistant in the state of employment required... 

BruntWork

Remote Bookkeeping & Administrative Assistant Job at BruntWork

 ...specific processes and specialized software systems. Youll be working with a dedicated team that prioritizes client success and...  ...HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job Jobicy job ID: 118955

Trolley AI

Podcast Producer Job at Trolley AI

Join to apply for the Podcast Producer role at Trolley AIJoin to apply for the Podcast Producer role at Trolley AIGet AI-powered advice on this job and more exclusive features.Who we're looking forWe're seeking a Podcast Producer to help plan, research, and execute...