Email-Chat Support Specialist - Remote Work From Home Job at TapTalent.ai, New York, NY

MHNtaEZmY0t2NlJkS1R1Qm14NGZidG84eWc9PQ==
  • TapTalent.ai
  • New York, NY

Job Description

Position Title: Email-Chat Support Specialist

Company: FXBC Mid North Coast

Location:  United States (Remote)

Job Overview:

As an Email-Chat Support Specialist, you will play a crucial role in providing excellent customer service and technical support to our clients. You will be the first point of contact for our clients through email and chat, helping to resolve their queries, concerns, and technical issues promptly and efficiently.

Pay: $20.00 - $30.00 per hour.

Key Responsibilities:

- Respond to email and chat queries from clients in a professional and timely manner, with the aim of resolving their issues and ensuring customer satisfaction

- Provide technical support and troubleshooting assistance to clients with platforms, account, and payment related issues

- Monitor and respond to social media and review website comments or feedback, promptly addressing any concerns or issues

- Escalate complex issues and bugs to the appropriate teams and track the resolution process until completion

- Keep accurate and detailed records of all customer interactions and provide regular reports on common issues and feedback to improve overall customer experience

- Continuously update and expand knowledge of the company's products and services to effectively assist clients

Requirements:

- High School Diploma or equivalent

- Previous experience in a customer service or technical support role preferred

- Excellent communication skills, both written and verbal

- Strong problem-solving and troubleshooting abilities

- Proficiency in MS Office and social media platforms

- Ability to work flexible hours, including weekends and holidays, as needed

- Attention to detail and ability to work in a fast-paced environment

- Positive and empathetic attitude towards customer service

Why Work for Us:

FXBC Mid North Coast provides a positive and supportive work environment with opportunities for growth and advancement. We value our employees and offer competitive compensation, including a comprehensive benefits package.

If you are a motivated and customer-focused individual with a passion for providing exceptional service, we want to hear from you! Apply now to join our dynamic team as an Email-Chat Support Specialist at FXBC Mid North Coast.

Job Tags

Hourly pay, Holiday work, Permanent employment, Remote job, Flexible hours,

Similar Jobs

Mosaic

Habilitative Coordinator Job at Mosaic

 ...others is a constant on your to-do list youll LOVE working with a team that puts people first. Were looking for a Hab Coordinator to join our team! As a Habilitative Coordinator, youll coordinate services to help the people we serve keep, learn, or improve... 

H.B. Fuller

Industrial Maintenance Mechanic - Night Shift Job at H.B. Fuller

 ...compliance with peers. Maintain general housekeeping of the plant and assigned maintenance areas. Ensure safety procedures, including...  .... Heavy wrench turning and the use of proper PPE for chemicals used at the facility. Pay is based on several factors including... 

Palo Alto Networks

Manager, Professional Services Engineering, XSIAM Job at Palo Alto Networks

Manager, Professional Services Engineering, XSIAM Manager, Professional Services Engineering, XSIAM 1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Our MissionAt Palo Alto Networks everything starts and ends with... 

Avery Dennison

Mechanical/Controls Senior Research Engineer Job at Avery Dennison

 ...eligibility / Health Advocate ~ Paid vacation and Paid holidays Job Description Avery Dennison is seeking a Mechanical/Controls Design Engineer to join our Engineering Technology group in Azusa, CA. The Engineering Technology group is responsible for developing... 

Elite School Staffing

School Bus Driver (CDL) Job at Elite School Staffing

 ...IMMEDIATE HIRING: School Bus Driver (FT) $25 an hour IMMEDIATE OPENINGS! $25 an hour! Bus Driver: ~ Monday - Saturday. ~5:30am to 8:30am. ~2:30pm to 5:30pm. ~$25.00/hr. Essential Functions: Conduct documented pre-trip inspections as required by...