Job Description

Overview
We are seeking a Chief Operating Officer to lead operational strategy and practice management for a rapidly growing, virtual-first primary care organization dedicated to delivering accessible, personalized patient care. This executive will manage clinical and administrative operations, optimize workflows, and drive efficiency across a multi-site virtual-first care model. The COO will play a critical role in enhancing patient satisfaction, provider engagement, and overall business performance.
Responsibilities
Develop and execute strategies to optimize clinical and administrative operations, improving workflow efficiencies and scaling the virtual care practice.
Oversee operational processes, ensuring best practices and quality standards across patient care, provider management, and administrative functions.
Implement programs focused on enhancing provider productivity, accountability, and retention.
Utilize digital health tools, AI solutions, and data analytics to enhance patient experience, streamline processes, and drive operational improvements.
Manage budget planning, financial forecasting, and optimize revenue cycles to align with organizational goals and value-based care initiatives.
Ensure compliance with healthcare regulations, payer requirements, and operational best practices.
Foster strong internal and external relationships, driving collaboration across teams, leadership, and healthcare partners.
Regularly monitor and report on key operational metrics to assess performance, implement improvements, and achieve strategic business objectives.
Qualifications
10+ years of progressive experience in healthcare operations or practice management, including at least 5 years in an executive leadership role (COO, VP of Operations, or similar).
Strong expertise in primary care operations, practice management, and virtual care delivery models.
Demonstrated experience scaling operations and driving performance improvements in healthcare settings.
Proficiency with digital health technologies, electronic medical records, and data analytics.
Proven ability to manage complex budgets, enhance financial performance, and drive value-based care outcomes.
Extensive knowledge of regulatory compliance and healthcare payer environments.
Exceptional interpersonal, leadership, and strategic planning skills.
Passionate about leveraging technology and innovation to enhance patient care and access.
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Job Tags

Full time,

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