Job Description

ServiceNow Admin

Job ID#: 25-1050

Clearance: Top Secret

Location: Remote

Who We Are:
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.

What We Do:
At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.

What You’ll Do:

Navitas is seeking a Senior System Administrator (ServiceNow Platform) to provide expert-level support and administration of the ServiceNow environment. The candidate will be responsible for the health, performance, and optimization of ServiceNow environments (Dev, Test, and Prod), while continuously driving platform enhancements aligned with organizational goals. This remote position requires a U.S. Citizen with an active Top Secret clearance and availability to work in Eastern or Central Time Zone hours.

Responsibilities will include but are not limited to:

• Administer and maintain ServiceNow platform environments, ensuring peak performance and system integrity.

• Perform regular platform upgrades, patching, and health assessments; generate and present reports to stakeholders.

• Configure and support ServiceNow applications, including Service Catalog, Employee Center, Knowledge Base, Now Mobile, SPM, and Change Management.

• Manage user roles, access, and permissions.

• Handle platform cases, changes, requests, and escalations.

• Develop and maintain update sets, scripts (Business Rules, Script Includes, Client Scripts, UI Policies), and Service Catalog items.

• Create and manage workflows, dashboards, reports, SLAs, and integrations with third-party systems.

• Support cloning processes, skipped record remediation, rollback planning, and upgrade validation testing.

• Develop and maintain Service Portal components and mobile interfaces.

• Collaborate with stakeholders to optimize business processes and user experiences.

• Lead technical planning, estimation, and documentation efforts on ServiceNow projects.

• Provide post-deployment support and continuous improvement.

• Conduct knowledge transfers and create SOPs, KB articles, and other technical documentation.

• Ensure compliance with security policies and regulatory requirements.

What You’ll Need:

• Bachelor’s degree in Engineering, Computer Science, or a related field with 7+ years of relevant experience; OR Master’s degree with 5+ years of relevant experience.
• 5+ years in ServiceNow platform administration.

• Proficiency in ServiceNow modules: ITSM, SPM, HAM, SAM.

• Experience with integrations (e.g., LDAP, API Web Services), SSO, and platform security controls.

• Knowledge of scripting and web technologies: JavaScript, HTML, CSS, Ajax.

• Experience conducting platform upgrades and managing release cycles.

• Demonstrated ability in troubleshooting, performance optimization, and system health checks.

• Certifications:

  • ServiceNow Certified System Administrator (Current)

  • ITIL v4 Foundation Certification (Preferred)

Set Yourself Apart With:

• Certifications:
  • ServiceNow Certified Application Developer
• Strong communication skills and ability to present to senior leadership.
• Experience in estimating work effort and managing development cycles.
• Highly organized, independent, and proactive in solving business problems using ServiceNow.

• Ability to create engaging ServiceNow UIs and mobile experiences.

• Familiarity with secure coding practices and federal compliance frameworks.

Equal Employer/Veterans/Disabled

Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.

Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.

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